Shipping & Delivery Policy

Last updated: 19 June 2026

This Shipping & Delivery Policy explains how Doya delivers orders placed on doya.ai. By placing an order you agree to the terms below. Doya ships worldwide, serving customers across Africa, Europe, the Americas and Asia.

1. Order Processing

Orders are processed Monday to Saturday. After you place an order, we prepare it for dispatch within a handling time of 0 to 1 business days. Orders placed after the daily cut-off time, on Sundays, or on public holidays are processed on the next business day.

2. Delivery Times

Estimated delivery times depend on the seller's location and your destination:

International sellers: typically 3 to 7 business days after dispatch.Local sellers: same-day or next-day delivery may be available in eligible areas.

Delivery estimates are provided in good faith and are not guaranteed. Actual delivery may be affected by customs clearance, remote destinations, weather, carrier delays and other factors beyond our control.

3. Delivery Costs

All shipping costs are shown in United States Dollars (USD) and calculated at checkout before you confirm your order:

Standard shipping: a flat fee of $8 per order.Free shipping: orders with a value of $50 or more qualify for free standard shipping.

Local same-day or next-day delivery options, where available, may carry different rates that are displayed at checkout.

4. Customs, Duties and Taxes

International orders may be subject to import duties, taxes and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

5. Tracking Your Order

Once your order is dispatched, you will receive a confirmation with tracking information where available. You can also view order status in your account.

6. Failed Delivery and Incorrect Addresses

Please ensure your shipping address is accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect address details. If a parcel is returned due to an incorrect address or failure to collect, additional shipping charges may apply for re-delivery.

7. Damaged or Lost Shipments

If your order arrives damaged or does not arrive within a reasonable time, please contact us so we can investigate with the carrier and arrange a resolution in line with our Refund & Return Policy.

8. Multiple Sellers

Because Doya is a marketplace, an order containing items from different sellers may be shipped in separate parcels and may arrive at different times.

9. Contact Us

For any questions about shipping or delivery, please reach out through our Contact page.

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